Privacy Policy

In case you are the only person making use of the transfer, you will be charged an extra R450 payable on arrival at Shark Explorers. However, we will contact you beforehand to confirm.
Cancellation Policy:
All trips are weather dependent. If the trip is cancelled due to bad weather, there is no charge. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability.
If you cancel, please note that following policy applies:

  1. 30 days or more before start date 50% of the fee
  2. Less than 30 days before start date: 50% of the fee
  3. (exclusive hire only) less than 15 days : 100% of the fee
  4. Less than 7 days before start date: 75% of the fee
  5. 48 hours before the start date: 100% of the fee
  6. No show or late arrival: 100% of the fee
    Terms And Conditions
    Return and Refunds policy
    The provision of goods and services by Shark Explorers is subject to availability. In cases of unavailability, Shark Explorers go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.
    Customer privacy policy
    Shark Explorers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    Payment options accepted
    Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Shark Explorers bank account, the details of which will be provided on request
    Credit card acquiring and security
    Credit card transactions will be acquired for Shark Explorers via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Shark Explorers separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Shark Explorers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Shark Explorers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, enter your business address here .
Shark Explorers may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Shark Explorers based in South Africa trading as Shark Explorers and with registration number 2013/154157/07

Shark Explorers – contact details

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